Ultatel Connected Contact Center for Microsoft Teams
Learn about our comprehensive cloud contact center solution. Certified for Microsoft Teams.
Microsoft Teams Contact Center Solution
Ultatel Cloud Contact Center
Create the customer experience your business needs while improving internal communications and contact center performance.
Fully Customizable
Customize your contact center to the needs of your business - not the other way around.
Best Value Guarantee
No one provides a full-featured contact center at a better price. Ulatel is committed to delivering maximum value to your business.
Reliable & Secure
Count on 99.999% guaranteed uptime, HD voice quality, a disaster-proof network, and the highest levels of security.
Rated #1 in Overall Value & Customer Support
We’re honored to be ranked #1 in overall value and customer support by the buyer community at SoftwareAdvice. Ultatel is the only provider to achieve a perfect score for customer support from the SoftwareAdvice community.
SoftwareAdvice and its team of software and industry experts have helped over 800,000 businesses choose software for their organization.
Best-in-class Cloud Contact Center features, built to work with Microsoft Teams.
Quality Assurance Your Way
Benefit from advanced quality assurance tools and analytics that will take your quality assurance process to the next level.
Your Quality Assurance module
enables targeted call monitoring based on built-in or custom key performance indicators (KPIs).
You set your
KPI targets and benchmark your agents during customer interactions on metrics that reflect your business goals.
Advanced Queue Management
Call queue admins and members can use the Call Queue Real-Time Analytics dashboard to make effective data-driven
decisions.
The call queue real-time analytics dashboard provides critical details like service level, average call
handling times, call volume counts, average or longest wait
time, completed/abandoned/overflow call counts, and more.
Then drill down further into specific sites, call
queues, and agents.
Enable WFH & Remote Workers
All members of your team have the freedom to work at
home, in the office, or even while on the go. It’s made
possible by our single, user-friendly system.
Presence Management and
Reporting capabilities help keep a tab on your remote workers, wherever the day takes them.
Powerful Reporting & Analytics
Ultatel’s advanced Reporting and Analytics features
enable managers to build comprehensive call center
reporting powered by real-time data.
Managment has a single
platform to monitor operations and manage their contact
center team – no matter where they’re located. Easily spot
trend performance through out-of-the-box and custom
reports.
Skill-based Routing & Queuing
Automatically route specific calls to the most appropriate agent.
Organize your team and manage call routing according to their knowledge base; the system will route calls to the first available agent with the skillset required.
Integrations & Call Pops
Integrate with popular CRMs, enabling your caller’s inbound call to automatically
pop up with relevant information as the call arrives at the agent’s desk.
Easily log calls and track inbound and outbound calls for analytics.
Build an incredible customer experience with Ultatel's Cloud Contact Center
Ultatel Cloud Contact Center for Microsoft Teams Pricing*
*Price includes Ultatel SBC and integration with Microsoft Teams through direct routing. Microsoft Teams license is not included.
Compare Plans
Feature Summary | Contact | Plus* | Ultimate |
|---|---|---|---|
| Fully-Managed Cloud PBX |  | | |
| 24/7 Live Customer Support | Phone & Email | Phone & Email | Phone & Email |
| Unlimited Calling for US & Canada | | | |
| Keep Existing Number – Free porting | Up to 20 | Up to 50 | Up to 100 |
| Video Conferencing | Up to 100 | Up to 100 | Up to 100 |
| Video Conference Bridges | 1 Per Acct | 1 Per Acct | 1 Per Acct |
| Transcribed Voicemail to Email | | | |
| Voice, SMS & Fax on the same phone number | | | |
| Auto Attendants | | | |
| IVR Menus | | | |
| Unlimited Internet Faxing | | | |
| Call Presence | | | |
| Customized music on Hold | | | |
| HD Voice | | | |
| Works with Desktop, Softphone or Mobile App | | | |
| Graphical Call Flow | | | |
| Audio Conferencing | | | |
| Unlimited Ring Groups | | | |
| Call Forwarding, Caller ID, Call Waiting | | | |
| Call Parking | | | |
| Group Paging | | | |
| Intercom | | | |
| Greetings | | | |
| Call Blocking | | | |
| Call Notify | | | |
| Advanced Call Analytics and Reporting | | | |
| Web Management Portal | | | |
| Call Queuing | | | |
| Call Recording | | | |
| Call Monitoring | | | |
| Call Whispering | | | |
| Advanced Queuing Features | | | |
| Skills Based Routing | | | |
| Microsoft Teams SBC | Included | Included | Included |
| Toll Free Number* | Free | Free | Free |
| Toll Free Minute/overage | $0.03 | $0.03 | $0.03 |
| Advanced IVR Features | | | |
| Voicemail Notification New | | | |
| Voicemail Drop New | | | |
| Advanced Queue Analytics & Reporting | | | |
| Quality Assurance Module | | | |
| Customized Call Scoring Templates | | | |
| Quality Assurance Analytics | | | |
| SMS Messaging platform | | | |
| Salesforce Integration | | ||
| Microsoft Dynamics Integration | | ||
| Pipedrive Integration | | ||
| Zoho Integration | | ||
| Zendesk Integration | | ||
| Customized Reports | | ||
| LDAP Corporate Directory | | ||
| Multi-Project Conference Service | | ||
| Queue Callback | |
Ready to see Ultatel in action?
Say goodbye to the limitations of your old phone system and hello to cloud communications technology.
Microsoft Teams Contact Center FAQs
Browse common questions about Ultatel’s Cloud Contact Center for Microsoft Teams
What does it mean to be a Solution Certified for Microsoft Teams?
It means that a contact center platform or cloud phone system provider fully complements the features and capabilities that Teams offers, and that Microsoft has tested and approved our software and integration.
What is a Connected Contact Center for Microsoft Teams?
It is a certification program verifying that a contact center provider meets the same quality and reliability that they would expect from Microsoft Teams.
What are the three models to choose from to integrate your connected contact center solution into Teams?
These are the Connect model, Extend model, and Power model. Each model of integration varies in their feature capabilities.
