Deliver Exceptional Customer Experiences with Ultatel’s AI-Powered Contact Center
Engage, empower, and elevate your customer experience with a best-in-class suite of powerful tools and integrations, all under one AI-powered platform.
Why Choose Ultatel Cloud Contact Center?
Engage Authentically
Dive deep into customer-centric communications. With Ultatel, every conversation becomes an opportunity to connect and make an impact.
Unify and Conquer
Break down silos. Our platform ensures that your contact center professionals are always in sync with the entire organization, driving collaboration like never before.
Peak Productivity
A user-friendly interface and state-of-the-art tools guarantee optimal performance for your contact and call center teams, resulting in exceptional outcomes.
Crafted for the Demands of Modern Businesses with the Features You Need
Feature Spotlight
Dashboard
See every call, text, and activity happening in real-time with a live dashboard accessible to everyone.
Advanced Queue Analytics
Advanced Queueing Analytics tracks and analyzes customer trends to provide a personalized customer experience.
Advanced Call Handling
Routes incoming calls to the proper queue and the most appropriate agent based on pre-defined strategies.
Real-Time Reports
Business intelligence delivered live to administers and users.
CRM Integrations
Seamless connectivity between your customer relationship management (CRM) software and other third-party applications with the Ultatel platform.
Microsoft Teams Contact Center Certified
Ultatel has met and is approved for integration and functionality within the Teams platform for contact center operations.
Crafted for the Demands of Modern Businesses with the Features You Need
Ultimate Scalability
From startups to global conglomerates, Ultatel Cloud Contact Center is engineered to handle substantial call volumes, ensuring every interaction is smooth.
Deep Integration
Seamlessly connect with the business systems and CRMs you rely on daily. Data-driven decisions have never been this effortless.
Microsoft Teams Certified
Elevate your communications further. As a certified Microsoft Teams Contact Center solution, Ultatel brings together the best of both worlds, ensuring robust, real-time collaboration.
Award-Winning Unified Communication Platform
Trusted by Companies of All Sizes.
Ultatel is One of Fastest Growing Telecommunication Companies in America
Beyond the Clouds, Beyond Limits
Harness the power and flexibility of the cloud, coupled with the reliability of Ultatel. Experience unmatched accessibility, top-tier security, and an operational edge that positions you ahead of the curve.
What our customers are saying
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Embrace the Future with Ultatel
Join us in redefining the frontiers of business communication. With Ultatel, you're not just communicating; you're connecting beyond the conceivable.
Frequently Asked Questions
How does a cloud contact center work?
A cloud contact center operates through cloud-based software, allowing businesses to manage all their communications from a centralized platform. This includes voice, chat and email. The cloud model ensures easy deployment, scalability, and access from anywhere, anytime.
How is data stored and managed in a cloud contact center?
Data in a cloud contact center is stored securely in data centers managed by the service provider, ensuring high-level security and compliance with industry standards. The management of data is streamlined through intuitive dashboards and management tools, providing real-time insights and analytics to drive informed decision-making.
Can a cloud contact center integrate with our existing systems?
Absolutely. Ultatel’s Cloud Contact Center is designed for seamless integration with your existing business applications and systems, leveraging robust APIs. This ensures a unified workflow and enhanced efficiency across your operations.
Can we use our existing phone numbers and IVR systems with a cloud contact center?
Yes, you can retain your existing phone numbers and IVR systems when transitioning to Ultatel’s Cloud Contact Center. Our solutions are crafted to ensure a smooth transition with minimal disruption to your existing setups.
What kind of support and training is provided for our staff?
Ultatel provides extensive support and training to ensure your team is well-equipped to utilize the Cloud Contact Center effectively. This includes onboarding training, continuous support through chat, email, or phone, and access to a wealth of online resources to maximize the benefits of your cloud communication solution.
