Phone systems are often the unsung heroes in an organization but are undoubtedly one of the most vital aspects of a business.
Feature Summary |
Professional |
Premium |
Ultimate |
|---|---|---|---|
| Fully-Managed Cloud PBX |  |
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| Unlimited Calling for US & Canada | |
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| 24/7 Live Customer Support | Phone & Email | Phone & Email | Phone & Email |
| Desktop and Conference Phones | |
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| Mobile Apps | |
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| Keep Existing number – Free porting | |
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| Dedicated Audio Conference Bridge | 1 per Account | 1 per User | 1 per User |
| Unlimited video calling | |
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| Unlimited Video Meetings | Up to 20 participants | Up to 100 participants | Up to 100 participants |
| Team messaging, collaboration, and video | |
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| Voice, SMS & Fax on the same phone number | |
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| Toll-free number | Free | Free | Free |
| Toll-free per minute/overage | $0.03 | $0.03 | $0.03 |
| Mobile Texting SMS/MMS | |
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| Voice Analytics | |
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| Integrations with MS Outlook and Google Contacts | |
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| Unlimited Inbound Fax | |
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| Voicemail to email notifications | |
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| Voicemail to SMS notifications | |
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| Reporting | |
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| Advanced Call Handling | |
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| Microsoft Teams SBC | See Details | See Details | See Details |
| Call recording | |
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| CRM Integrations | |
Business Phone | Professional | Premium | Ultimate |
|---|---|---|---|
| Unlimited calling within the U.S. and CA** | | | |
| Keep Existing number – Free porting | | | |
| High-definition (HD) voice | | | |
| Auto Attendants | | | |
| IVR Menus / Custom Voice Prompts | | | |
| Unlimited Internet Inbound Faxing | | | |
| Toll Free Number | Free | Free | Free |
| Toll-free per minute/overage | $0.03 | $0.03 | $0.03 |
| Multi-level auto attendant | | | |
Team Productivity |
Professional |
Premium |
Ultimate |
|---|---|---|---|
| Team Presence | |
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| Shared line appearance | |
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| Busy lamp field | |
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| Call Blocking | |
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| Customized music on Hold | |
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| Ring Groups | Unlimited | Unlimited | Unlimited |
| Unlimited Mobile Texting SMS/MMS | |
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| Voice to email notifications | |
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| Voicemail to SMS notifications | |
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| Voicemail transcription | |
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| Call Parking | |
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| Group Paging | |
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| Intercom | |
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| Call Notify | |
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| Call Queuing | |
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| Voicemail Drop | |
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| Call Recording | |
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| Call Monitoring | |
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| Call Whispering | |
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Meetings |
Professional |
Premium |
Ultimate |
|---|---|---|---|
| Audio Conference Bridge | 1 per Account | 1 per User | 1 per User |
| Unlimited video calling (peer-to-peer) | |
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| HD video calling | |
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| Unlimited Video Meetings | up to 20 participants | up to 100 participants | up to 100 participants |
| Dedicated Video Conference Bridge | 1 per Account | 1 per User | 1 per User |
Quality Assurance |
Professional |
Premium |
Ultimate |
|---|---|---|---|
| Dynamic templates | |
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| Custom Questions and scoring | |
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| QA analytics | |
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| Real-time scoring | |
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| Unlimited templates | |
Analytics & Reporting |
Professional |
Premium |
Ultimate |
|---|---|---|---|
| Real-Time Reports | |
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| Call log reports | |
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| Voice Analytics | |
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| Graphical Call Flow | |
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| User and team performance | |
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| Custom reports | |
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| Advanced Queue Analytics | |
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| Quality Assurance Analytics | |
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| Multi-Project Conference Reporting | |
System Administration |
Professional |
Premium |
Ultimate |
|---|---|---|---|
| Admin Portal | |
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| User portal | |
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| Dashboard | |
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| Real-time system status alerts | |
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Integrations |
Professional |
Premium |
Ultimate |
|---|---|---|---|
| MS Outlook | |
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| Google Contacts | |
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| Microsoft Teams SBC | See Details | See Details | See Details |
| MS Teams Direct Routing | |
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| Salesforce | |
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| Microsoft Dynamics | |
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| Pipedrive | |
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| Zoho | |
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| Zendesk | |
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| LDAP Corporate Directory | |
SMS Survey |
Professional |
Premium |
Ultimate |
|---|---|---|---|
| Mobile-enabled | |
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| Survey templates | |
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| Branding and customization | |
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| Survey short links | |
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| Email notifications | |
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| Survey Analytics | |
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| Question skip logic | |
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| Survey scheduling | |
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| Spam protection | |
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| Custom landing pages | |
Phones |
Professional |
Premium |
Ultimate |
|---|---|---|---|
| Bring your own device (BYOD) | |
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| Phone rental options | |
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| Desk Phone | |
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| Conference phone | |
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Support |
Professional |
Premium |
Ultimate |
|---|---|---|---|
| Email support | 24/7 | 24/7 | 24/7 |
| Chat support | 24/7 | 24/7 | 24/7 |
| Phone support | 24/7 | 24/7 | 24/7 |
| Real-time system status alerts | |
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| Professional Implementation | |
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| Multi-site support | |
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Feature Summary |
SBC Only |
SBC + Calling Plan* |
|---|---|---|
| Unlimited Minutes US and Canada | |
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| 99.999% Uptime SLA on Calling | |
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| 24/7 Live Managed Service & Support | |
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| Hosted on ULTATEL or Public Cloud** | |
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| 99.999% Uptime SLA on the SBC | |
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| Certified Direct Routing | |
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| Auto Attendants | |
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| Bridge TDM and IP Peering Migrations | |
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| Busy on Busy | |
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| Call Admission Control (CAC) | |
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| Call Escalation | |
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| Call Park Park | |
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| Call Quality | |
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| Call Queuing | |
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| Caller ID Masking | |
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| Calling Transfers and Handling | |
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| Click to call | |
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| Custom Contact Groups | |
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| Custom Ring Tones | |
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| Dial Pad in Teams | |
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| Dial Plans | |
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| Direct Routing dashboard | |
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| Do not Disturb and Breakthrough | |
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| Dynamic Emergency Calling/E911 | |
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| Enhanced Security Encryption | |
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| Extension Dialing | |
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| Feature Notes | |
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| Free Number Porting | |
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| Full Delegation Support | |
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| Full-function Native SBC | |
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| Greeting | |
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| IVR Menus | |
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| Location-Based Routing | |
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| Media Bypass (Financial, Government) | Upon Request | Upon Request |
| Media Transcoding | |
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| Microsoft SBC Updates, as Required | |
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| Out of Office support (Scheduling) | |
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| Routing Rules | |
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| Screen Sharing from chat | |
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| Secure Calling between Tenants | |
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| Shared Line Appearance | |
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| Simultaneous/Group Ringing | |
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| SIP-Message Manipulation (SMM) | |
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| Speed Dial | |
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| Three-way PSTN calls | |
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| TLS/SRTP High-Performance Firewalls | |
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| TTY Support | |
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| Transcribed Voicemail to Email | |
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| Works with Desktop, Soft phone or Mobile | |
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| Web Management Portal | |
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| Load Balancing | Available | Available |
| Burstability – Up to 3 Additional Concurrent | Available | Available |
| Redundant SBC | Available | Available |
| Free Toll-Free Number* | |
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| International Inbound Numbers (80+ Countries) | |
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| International Outbound Per Minute | See Here |
Feature Summary | Contact | Plus* | Ultimate |
|---|---|---|---|
| Fully-Managed Cloud PBX | | | |
| 24/7 Live Customer Support | Phone & Email | Phone & Email | Phone & Email |
| Unlimited Calling for US & Canada | | | |
| Keep Existing Number – Free porting | Up to 20 | Up to 50 | Up to 100 |
| Video Conferencing | Up to 100 | Up to 100 | Up to 100 |
| Video Conference Bridges | 1 Per Acct | 1 Per Acct | 1 Per Acct |
| Transcribed Voicemail to Email | | | |
| Voice, SMS & Fax on the same phone number | | | |
| Auto Attendants | | | |
| IVR Menus | | | |
| Unlimited Internet Faxing | | | |
| Call Presence | | | |
| Customized music on Hold | | | |
| HD Voice | | | |
| Works with Desktop, Softphone or Mobile App | | | |
| Graphical Call Flow | | | |
| Audio Conferencing | | | |
| Unlimited Ring Groups | | | |
| Call Forwarding, Caller ID, Call Waiting | | | |
| Call Parking | | | |
| Group Paging | | | |
| Intercom | | | |
| Greetings | | | |
| Call Blocking | | | |
| Call Notify | | | |
| Advanced Call Analytics and Reporting | | | |
| Web Management Portal | | | |
| Call Queuing | | | |
| Call Recording | | | |
| Call Monitoring | | | |
| Call Whispering | | | |
| Advanced Queuing Features | | | |
| Skills Based Routing | | | |
| Microsoft Teams SBC | See Details | See Details | See Details |
| Toll Free Number* | Free | Free | Free |
| Toll Free Minutes* ($0.03 per minute over) | $0.03 | $0.03 | $0.03 |
| Advanced IVR Features | | | |
| Voicemail Notification New | | | |
| Voicemail Drop New | | | |
| Advanced Queue Analytics & Reporting | | | |
| Quality Assurance Module | | | |
| Customized Call Scoring Templates | | | |
| Quality Assurance Analytics | | | |
| SMS Messaging platform | | | |
| Salesforce Integration | | ||
| Microsoft Dynamics Integration | | ||
| Pipedrive Integration | | ||
| Zoho Integration | | ||
| Zendesk Integration | | ||
| Customized Reports | | ||
| LDAP Corporate Directory | | ||
| Multi-Project Conference Service | | ||
| Queue Callback | |
Prices do not include any applicable state and federal taxes and fees. This is not intended to list all possible configurations, features, or pricing; please see a ULTATEL representative and written proposal.
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