Ultatel Story
About
Ultatel was founded on a simple yet powerful belief: seamless communication is the cornerstone of any successful business. We witnessed firsthand the challenges companies faced with fragmented and inefficient communication tools—distance became a barrier, collaboration suffered, and opportunities were missed. Driven by a passion for innovation and a commitment to empowering businesses, we set out to build a better way.
Inspired by the strength and efficiency of a honeycomb’s intricate structure, we created a unified communication platform that brings together essential tools—voice calls, video, sms, messaging, and more—into one powerful ecosystem. We didn’t stop there. We harnessed the power of artificial intelligence (AI) to transform business communication, providing deeper insights, streamlining workflows, and enhancing customer experiences.
Our AI technology not only analyzes customer data but also organizes their needs, allowing your agents to provide proactive support. This level of precision ensures that your customers feel valued and understood, leading to higher retention rates and positive word-of-mouth.
Our Mission
- Delivering cutting-edge AI-powered unified communication solutions that empower businesses of all sizes to connect, collaborate, and grow.
- Providing an exceptional customer experience built on personalized service, proactive support, and a deep understanding of our clients’ needs.
- Continuously innovating and adapting to the evolving communication landscape, anticipating and exceeding the expectations of our customers.
Our Values
- Innovation: We relentlessly pursue new technologies and solutions, including the latest advancements in AI, to push the boundaries of communication.
- Customer-Centricity: Our customers are at the heart of everything we do. We strive to exceed expectations and build lasting partnerships.
- Reliability: We are committed to providing a robust and dependable platform that businesses can always rely on.
- Teamwork: We believe in the power of collaboration, both within our company and with our clients, to achieve shared goals.
What We Offer
Ultatel provides a complete suite of AI-powered cloud communication solutions designed
to meet the unique needs of businesses of all sizes. Our offerings include:
Cloud Phone System
Modernize your business phone system with our feature-rich cloud solution. Enjoy unlimited calling, video conferencing, messaging, and more – all accessible from any device, anywhere. Our AI-powered features, like intelligent call routing and automated voicemail transcription, boost productivity and streamline your workflows.
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Cloud Contact Center
Elevate your customer experience with our advanced cloud contact center solution. Leverage intelligent routing, queue management, real-time performance monitoring, and AI-driven insights to optimize agent performance and deliver exceptional customer service.
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Microsoft Teams Integration
Seamlessly integrate voice calling into your Microsoft Teams environment with our certified Session Border Controller (SBC) and Direct Routing solutions. Streamline collaboration, enhance productivity, and enjoy crystal-clear call quality, all powered by AI.
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CRM Integrations
Connect your communication data with your customer relationship management (CRM) system. Our integrations with leading CRMs, such as Salesforce, HubSpot, and Zoho, provide a unified view of customer interactions, enhance agent efficiency, and improve customer relationships.
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Ultatel Unique Value Propositions
Ultatel offers six key advantages that set us apart:
Our Commitment to You
Ultatel is more than just a communication provider—we're your trusted partner. We are committed to helping you achieve seamless communication, empowered collaboration, and lasting success.
Contact us
Our team is ready to help you with any request, we will get you connected right away.
Our sales office is open 8AM-5PM Monday-Friday US Eastern and our support team is here for you 24/7.
Request a Quote
Sales
- 844-858-2835
- sales@ultatel.com
Support
- 800-930-9912
- support@ultatel.com
Careers
- careers@ultatel.com
Media
- media@ultatel.com
