Cloud Communication Platform

What is a Cloud Communication Platform?

A cloud communication platform is a comprehensive solution that enables businesses to easily and efficiently manage their communications needs.

With a cloud communication platform, you can seamlessly integrate telephony and other communication tools, such as email, instant messaging, video conferencing, and more.

Whether you need to quickly set up an office phone system or improve your team’s collaboration and communication, a cloud communication platform is a perfect solution.

How Does a Cloud Communication Platform Work?

A cloud communication platform works by integrating all of your communication tools into one easy-to-use system. With a cloud communication platform, you can make and receive calls, send and receive messages, collaborate with team members, and much more.

Plus, you can access your cloud communication platform from any device, whether you’re at your desk or on the go.

What Are the Advantages of a Cloud Communication Platform?

There are many advantages of using a cloud communication platform for your business. For instance, a cloud communication platform is incredibly scalable. Whether you have a small sales team or run a large call center, you can easily scale it up or down as needed.

On top of that, cloud communication platforms are very cost-effective. With traditional on-premise telephony systems, you have to pay for expensive hardware and maintenance. With a cloud communication platform, your only costs are the monthly subscription fees.

Are There Any Drawbacks to a Cloud Communication Platform?

The only potential drawback to a cloud communication platform is that you need to have a reliable internet connection. Without a strong and stable internet connection, your calls may drop or be of poor quality.

Additionally, if your internet goes down, you will not be able to make or receive calls. However, this is not a common occurrence and is usually easily resolved.

Table of Contents
Related Terms

API-Drive Call

Find out what API-Drive Call is, what the benefits of this tool are, how it works, and whether there is a limit to the number of calls you can make.

Read More

Multichannel Call Center

Discover what a multichannel call center is, if it’s an effective solution for a call center, as well as the benefits and the drawbacks of running one.

Read More

Call Queueing

Find out what call queueing is, what the benefits of using call queuing are, how it works, and if it’s hard to set up or not.

Read More
Ultatel logo

Request Your Quote

Award-Winning
Unified Communication Platform

Trusted by Companies of All Sizes.

G2 Best support 2024
G2 High performer Spring 2024
Software advice front runners 2024
GetApp Category Leaders 2024
“We absolutely love the reliability of service and the responsiveness of the team”
Nicole Sithithavorn, Remodel USA

#1 Rated in Business Phone System Overall Value and Customer Support

We’re honored to be ranked #1 in Overall Value and Customer Support by the buyer communities on Capterra and GetApp.

ULTATEL is the only provider that achieved a perfect 100 score on Customer Support from the buyer communities on Capterra and GettApp.

Capterra is the world’s leading business software reviews and selection platform; GetApp advise tech-savvy business professionals to help them find the software and apps that best meet their needs.
Capterra Report

#1 Rated in Contact Center Overall Value and Customer Support

We’re honored to be Ranked #1 in Overall Value and Customer Support by the buyer community on Software Advice. ULTATEL is the only provider that achieved a perfect 100 score on Customer Support from the buyer community on Software Advice. Software Advice has helped over 800,000 businesses select software with live, one-on-one tailored support with software and industry experts.
Ultatel logo

Partner Request

Award-Winning
Unified Communication Platform

Trusted by Companies of All Sizes.

G2 Best support 2024
G2 High performer Spring 2024
Software advice front runners 2024
GetApp Category Leaders 2024
“We absolutely love the reliability of service and the responsiveness of the team”
Nicole Sithithavorn, Remodel USA
Ultatel logo

Talk to an Ultatel Expert

Award-Winning
Unified Communication Platform

Trusted by Companies of All Sizes.

G2 Best support 2024
G2 High performer Spring 2024
Software advice front runners 2024
GetApp Category Leaders 2024
“We absolutely love the reliability of service and the responsiveness of the team”
Nicole Sithithavorn, Remodel USA
Ultatel logo

Request Your Demo

Award-Winning
Unified Communication Platform

Trusted by Companies of All Sizes.

G2 Best support 2024
G2 High performer Spring 2024
Software advice front runners 2024
GetApp Category Leaders 2024
“We absolutely love the reliability of service and the responsiveness of the team”
Nicole Sithithavorn, Remodel USA
Ultatel logo

Start Your New Free Trial

Award-Winning
Unified Communication Platform

Trusted by Companies of All Sizes.

G2 Best support 2024
G2 High performer Spring 2024
Software advice front runners 2024
GetApp Category Leaders 2024
“We absolutely love the reliability of service and the responsiveness of the team”
Nicole Sithithavorn, Remodel USA