Call Routing

Discover what call routing is, how it works, the different types of call routing, as well as when manual and automatic routing is the better overall choice.

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Call Analytics

Discover what call analytics is, what metrics are tracked during a call analysis, how data is analyzed, and how soon you can analyze data after implementation.

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Auto-Attendant

Find out what auto-attendant is, if auto-attendant is the same as IVR, as well as the benefits and drawbacks of this communication system for your enterprise.

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Latency

High latency can significantly hamper the quality of calls between your customers and agents. Find out what causes high latency and how you can fix it.

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Call Parking

Call parking is a great telephone call management feature. Find out how it works and the benefits of using call parking.

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Jitter

Jitter can significantly affect the quality of calls and customer service your company provides. Find out what jitter is and how you can improve it.

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Wrap-Up Time

A long wrap-up time can indicate your agents aren’t performing as well as they could. Find out how you can improve your agent’s wrap-up time.

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Queue Time

Long queue times can negatively impact the customer service experience your business provides. Find out how you can improve your queue times.

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First Call Resolution

Find out what first call resolution is and how a low FCR rate can affect the customer service experience provided by your agents.

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Call Abandonment Rate

A high customer abandonment rate can result in poor customer service. Find out what the average call abandonment rate is and how you can reduce yours.

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We’re honored to be Ranked #1 in Overall Value and Customer Support by the buyer community on Software Advice. ULTATEL is the only provider that achieved a perfect 100 score on Customer Support from the buyer community on Software Advice. Software Advice has helped over 800,000 businesses select software with live, one-on-one tailored support with software and industry experts.
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“We absolutely love the reliability of service and the responsiveness of the team”
Nicole Sithithavorn, Remodel USA
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“We absolutely love the reliability of service and the responsiveness of the team”
Nicole Sithithavorn, Remodel USA
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Unified Communication Platform

Trusted by Companies of All Sizes.

G2 Best support 2024
G2 High performer Spring 2024
Software advice front runners 2024
GetApp Category Leaders 2024
“We absolutely love the reliability of service and the responsiveness of the team”
Nicole Sithithavorn, Remodel USA