Phone systems are often the unsung heroes in an organization but are undoubtedly one of the most vital aspects of a business.
Call quality refers to the efficiency and effectiveness of conversation between a customer and a customer service representative. Call quality is measured by monitoring both the technical side of the call such as call stability as well as how well the customer service representative handles and resolves the problem the customer is facing.
Knowing the average call handling time in your company is important. Find out what times are good and bad, and how to measure yours.
What is Agent Attrition? Agent attrition, also known as staff turnover or employee turnover, is the rate at which employees leave an organization. Attrition rates
Say goodbye to the limitations of your old phone system and welcome cloud VoIP technology.
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