Call Quality,Terms

Call Abandonment Rate

A high customer abandonment rate can result in poor customer service. Find out what the average call abandonment rate is and how you can reduce yours.

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Software-Based Dialer

Software-based dialers can help you reach more customers in less time and make your call center more efficient. Read here to learn more.

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Virtual PBX

Find out more about the Virtual PBX service provider, how the service works, and the benefits of using this particular cloud-based telephony service.

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Cloud PBX

Discover what Cloud PBX is, how it works, as well as all the key benefits and drawbacks of this business telephone system.

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Virtual Phone System

Find out what a virtual phone system is, how it works, the different types of VPS, and the benefits of using a virtual phone system within your enterprise.

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Cloud Telephony

Learn more about cloud telephony, what it is, how it works, whether it has a future in the market and the main benefits of this telecommunication service.

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Voice over IP (VoIP)

Discover what VoIP is, how it works, and the benefits and drawbacks of using Voice over IP over traditional telephone systems.

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Private Branch Exchange

Discover what PBX or Private Branch Exchange is, what its primary function is, if it’s better than VoIP, as well as the benefits of using PBX for your enterprise.

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Virtual Phone Number

Discover what a virtual phone number is, how it works, and the different benefits and drawbacks of using this technology for your business.

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ULTATEL is the only provider that achieved a perfect 100 score on Customer Support from the buyer communities on Capterra and GettApp.

Capterra is the world’s leading business software reviews and selection platform; GetApp advise tech-savvy business professionals to help them find the software and apps that best meet their needs.
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#1 Rated in Contact Center Overall Value and Customer Support

We’re honored to be Ranked #1 in Overall Value and Customer Support by the buyer community on Software Advice. ULTATEL is the only provider that achieved a perfect 100 score on Customer Support from the buyer community on Software Advice. Software Advice has helped over 800,000 businesses select software with live, one-on-one tailored support with software and industry experts.
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“We absolutely love the reliability of service and the responsiveness of the team”
Nicole Sithithavorn, Remodel USA
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“We absolutely love the reliability of service and the responsiveness of the team”
Nicole Sithithavorn, Remodel USA
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G2 Best support 2024
G2 High performer Spring 2024
Software advice front runners 2024
GetApp Category Leaders 2024
“We absolutely love the reliability of service and the responsiveness of the team”
Nicole Sithithavorn, Remodel USA