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What to Look in an Enterprise Phone System When Choosing One For Your Business

Phone systems are often the unsung heroes in an organization but are undoubtedly one of the most vital aspects of a business.

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Home > Terms > Page 6

Communication Platforms,Terms

Unified Communication as a Service

May 17, 2022

Discover what UCaaS is, when it’s necessary, as well as the advantages and disadvantages of using these communication delivery mechanisms for your enterprise.

Public Switched Telephone Network

May 16, 2022

Explore the meaning, range of benefits, and application of a public switched telephone network – also known as PSTN.

On-Premise Phone System

May 16, 2022

Discover what an on-premise phone system is, its benefits and drawbacks, and when such a system is necessary.

Predictive Dialers

May 13, 2022

What are Predictive Dialers? Predictive dialers are automated dialers that help you make your call center agents more productive and increase talk time by increasing

Call Center Software

May 13, 2022

What is Call Center Software? Call center software is the software that manages and automates the flow of customer communication. As such, it helps you

Virtual Call Center

May 13, 2022

What is a Virtual Call Center? A virtual call center or virtual contact center is a call center solution that allows call center agents to

Skill-Based Routing

May 13, 2022

What is Skill-Based Routing? Skill-Based Routing is a customer support strategy where you automatically route calls to call center agents with the most relevant skills

Agent Attrition

May 10, 2022

What is Agent Attrition? Agent attrition, also known as staff turnover or employee turnover, is the rate at which employees leave an organization. Attrition rates

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