Phone systems are often the unsung heroes in an organization but are undoubtedly one of the most vital aspects of a business.
Discover what a virtual phone number is, how it works, and the different benefits and drawbacks of using this technology for your business.
Explore the meaning, range of benefits, and application of a public switched telephone network – also known as PSTN.
Discover what an on-premise phone system is, its benefits and drawbacks, and when such a system is necessary.
What are Predictive Dialers? Predictive dialers are automated dialers that help you make your call center agents more productive and increase talk time by increasing
What is Call Center Software? Call center software is the software that manages and automates the flow of customer communication. As such, it helps you
What is a Virtual Call Center? A virtual call center or virtual contact center is a call center solution that allows call center agents to
What is Skill-Based Routing? Skill-Based Routing is a customer support strategy where you automatically route calls to call center agents with the most relevant skills
What is Agent Attrition? Agent attrition, also known as staff turnover or employee turnover, is the rate at which employees leave an organization. Attrition rates
Say goodbye to the limitations of your old phone system and welcome cloud VoIP technology.
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