Phone System Features,Terms

Find out what API-Drive Call is, what the benefits of this tool are, how it works, and whether there is a limit to the number of calls you can make.

Find out what call queueing is, what the benefits of using call queuing are, how it works, and if it’s hard to set up or not.

Find out what call monitoring is, how it works, what the benefits of monitoring agent calls are, and the different types of call monitoring.

Find out what automatic call distribution is, how it works, what the main features of ACD are, as well as the benefits of ACD for your enterprise.

Discover the importance of recording calls, how call recording works, what call records are used for, and what the different types of call recordings are.

Find out what toll-free numbers are, how they work, how much they cost, and the disadvantages of using toll-free numbers for your business.

Discover what softphones are, what they do, how to use one, whether or not you can receive calls on a softphone, as well as the benefits of softphones.

Discover the meaning of video conferencing, the best video conferencing tools, the benefits as well as the different types of video conferencing.

Discover the meaning of advanced call routing, how it works, as well as some of the main benefits and drawbacks of this system.

Find out what call transcripts are, how they are created, and the main benefits and drawbacks of using call transcripts within your organization.