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Phone systems are often the unsung heroes in an organization but are undoubtedly one of the most vital aspects of a business.

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Home > Phone System Features > Page 3

Phone System Features,Terms

There are many different phone system features that can benefit customer service representatives in the delivery of an exceptional customer service experience. Some of the main phone system features include voicemail, call waiting, called ID, three way calling, call forwarding, speed dialing, conference calling, call holding, and more.

Skill-Based Routing

May 13, 2022

What is Skill-Based Routing? Skill-Based Routing is a customer support strategy where you automatically route calls to call center agents with the most relevant skills

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