AI-Powered Cloud Contact Center
Boost call center performance and deliver delightful customer experiences with our best-in-class cloud contact center and integrations - all in one AI-powered platform.
Transform Your Customer Experience
with an AI-Powered Contact Center
Personalize Customer Interactions with AI-Powered Precision
Empower your agents with real-time AI insights and automated call routing, ensuring every customer interaction is personalized and efficient. Improve customer satisfaction and reduce wait times with intelligent queue management and analytics-driven decision-making. Our AI technology not only analyzes customer data but also prioritizes their needs, allowing your agents to provide proactive support. This level of support ensures that your customers feel valued and understood, leading to higher retention rates and positive word-of-mouth.
Boost Agent Performance with Real-Time Support Tools
Use advanced AI features like sentiment analysis and automated quality scoring to guide your agents in real-time, improving their performance and delivering exceptional customer service. Equip your team with the tools they need to improve performance and ensure superior outcomes. Our AI-driven support tools provide instant feedback and coaching, helping agents to learn and adjust their approach on the fly. This not only improves the quality of each interaction but also shortens the learning curve for new agents, making your team more effective and efficient.
Unified Communications for a Multichannel Experience
Integrate voice, chat, SMS, fax and video into one streamlined platform, providing your customers with consistent, high-quality support across all channels. Enhance agent productivity and customer satisfaction by taking a unified approach to customer communications. By consolidating all communication channels, Ultatel eliminates the information silos that can hinder effective customer service. This allows for a more cohesive and responsive support system, where agents can easily access the entire history of customer interactions, ensuring that no issue is ever overlooked.
Global Reach, Local Touch
Expand your business without losing the personal touch. Our contact center solution offers multilingual support and localization features, enabling you to provide tailored service to a diverse, global customer base. Enhance your customer experience while building stronger relationships worldwide.
Powerful AI-Driven Features at Your Fingertips
Ultatel's full-featured AI suite boosts call center performance and ROI.
AI-Powered Call Analytics
Gain actionable insights from every interaction. Understand customer sentiment, identify and automatically categorize call topics to uncover opportunities for improvement and drive strategic decisions. Our AI-powered call analytics go beyond basic metrics, offering deep insights into customer behavior and preferences. This allows you to tailor your services and support strategies to better meet the needs of your target audience.
Automated Quality Scoring
Save time and reduce bias with automated scoring based on your exact criteria. Ensure consistent evaluation standards across your team and promote a culture of quality and accountability. Automated quality scoring not only streamlines the evaluation process but also provides objective and consistent feedback, helping to identify areas for improvement and recognize top performers. This fosters a culture of continuous improvement and excellence within your team.
Real-Time Agent Guidance
Provide your agents with in-the-moment suggestions and prompts based on AI-powered conversation analysis. Real-time agent assistance ensures that your contact center agents are always equipped with the best possible responses and solutions, enhancing their confidence and effectiveness. This leads to quicker resolution times and higher customer satisfaction.
Intelligent Call Routing
Route calls to the most qualified agents based on AI analysis of caller intent and past interactions. Improve efficiency and customer satisfaction by ensuring every call is handled by the right person. Intelligent call routing minimizes wait times and ensures that customers are connected to the contact center agent best suited to address their needs, leading to more efficient and satisfactory resolutions.
AI-Generated Call Summaries
Automated call summaries provide a reliable and efficient way to document interactions, ensuring that important information is captured and easily accessible for follow-up and analysis, ultimately improving the quality and consistency of your customer service. This feature not only saves time but also ensures detailed and accurate record-keeping for future reference. Use these summaries to train new agents and reduce operational costs significantly.
Ready to experience the Ultatel difference? Get started today.
A Contact Center Built for Modern Businesses with the Features You Need
Feature Spotlight
Call Queuing
Call Recording
Call Whispering
Multi-level Auto Attendant
Quality Assurance Analytics
IVR Menus / Custom Voice Prompts
Real-Time Reports
CRM Integrations
Seamless connectivity between your customer relationship management (CRM) software and other third-party applications with the Ultatel platform.
Microsoft Teams Contact Center Certified
Built for security and performance right from the start.
Ultatel powers communications for all types of businesses.
Award-Winning
Unified Communications Platform
Trusted by leading organizations in every industry.
Frequently Asked Questions
A cloud contact center operates as a cloud-based solution, letting businesses manage all their communications from a centralized platform with no special hardware or servers required. Ultatel’s cloud contact center includes voice, chat, SMS, fax and video. The cloud model ensures easy deployment, scalability, and access from anywhere, at anytime.
Data in a cloud contact center is stored securely in data centers managed by the service provider, ensuring a high-level of security and compliance with industry standards. Your data is accessed and visualized through intuitive dashboards and management tools, providing real-time insights and analytics to drive informed decision-making.
Absolutely. Ultatel’s Cloud Contact Center is designed to seamlessly integrate with existing business systems, including popular CRMs like Salesforce and HubSpot, using robust APIs. This can streamline workflows and enhance efficiency across your operations.
Yes, you can keep your existing phone numbers and IVR systems when moving to Ultatel’s Cloud Contact Center. Our onboarding process is designed to provide a smooth transition with minimal disruption to your existing setup.
Ultatel provides extensive support and training to ensure your team is well-equipped to use Ultatel’s Cloud Contact Center effectively. This includes training during onboarding, 24/7 support through chat, email, or phone, and access to a wealth of online resources to help you make the most of your cloud communications solution.
Because a cloud contact center is hosted in the cloud, no special equipment is needed. You only need an Internet connection and compatible devices (Windows, Mac, iOS, Android) to get started. For this reason, the cost of using and maintaining a cloud contact center is typically much less than with a traditional system.
Almost any business with customer service operations can benefit from using AI in their contact centers. However, the most successful implementations are typically found in businesses with high call volumes, predictable question patterns, and strong existing customer data.
