Individual Extensions
Individual Extensions Overview
Individual extensions, also known as direct inward dialing (DID) numbers, are unique phone numbers assigned to specific employees or departments rather than to a main business phone number.
With individual extensions, callers can bypass auto-attendants and get routed directly to the appropriate employee or department. This saves customers time and provides a more personalized service.
For businesses, individual extensions enable efficient call routing and management. You can monitor call volume by extension to gain insights into department workloads. Extensions also enable remote and hybrid work arrangements since calls route to employees wherever they are working.
How Ultatel Individual Extensions Works
With Ultatel, adding individual extensions is simple. You purchase a pool of phone numbers, then assign unique numbers to employees or departments in your VoIP phone system dashboard.
When someone calls an individual extension, the call gets routed to that person’s desk phone or softphone automatically. Extensions provide callers a direct line without having to go through receptionists or auto-attendants.
