Phone systems are often the unsung heroes in an organization but are undoubtedly one of the most vital aspects of a business.
Feature Summary |
Professional |
Premium |
Ultimate |
|---|---|---|---|
| Fully-Managed Cloud PBX |  |
|
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| Unlimited Calling for US & Canada | |
|
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| 24/7 Live Customer Support | Phone & Email | Phone & Email | Phone & Email |
| Desktop and Conference Phones | |
|
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| Mobile Apps | |
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| Keep Existing number – Free porting | |
|
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| Dedicated Audio Conference Bridge | 1 per Account | 1 per User | 1 per User |
| Unlimited video calling | |
|
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| Unlimited Video Meetings | Up to 20 participants | Up to 100 participants | Up to 100 participants |
| Team messaging, collaboration, and video | |
|
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| Voice, SMS & Fax on the same phone number | |
|
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| Toll-free number | Free | Free | Free |
| Toll-free per minute/overage | $0.03 | $0.03 | $0.03 |
| Mobile Texting SMS/MMS | |
|
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| Voice Analytics | |
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| Integrations with MS Outlook and Google Contacts | |
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| Unlimited Inbound Fax | |
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| Voicemail to email notifications | |
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| Voicemail to SMS notifications | |
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| Reporting | |
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| Advanced Call Handling | |
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| Microsoft Teams SBC | See Details | See Details | See Details |
| Call recording | |
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| CRM Integrations | |
Business Phone |
Professional |
Premium |
Ultimate |
|---|---|---|---|
| Unlimited calling within the U.S. and CA** | |
|
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| Keep Existing number – Free porting | |
|
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| High-definition (HD) voice | |
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| Auto Attendants | |
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| IVR Menus / Custom Voice Prompts | |
|
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| Unlimited Internet Faxing | |
|
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| Toll Free Number | Free | Free | Free |
| Toll-free per minute/overage | $0.03 | $0.03 | $0.03 |
| Multi-level auto attendant | |
|
|
Team Productivity |
Professional |
Premium |
Ultimate |
|---|---|---|---|
| Team Presence | |
|
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| Shared line appearance | |
|
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| Busy lamp field | |
|
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| Call Blocking | |
|
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| Customized music on Hold | |
|
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| Ring Groups | Unlimited | Unlimited | Unlimited |
| Unlimited Mobile Texting SMS/MMS | |
|
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| Voice to email notifications | |
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| Voicemail to SMS notifications | |
|
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| Voicemail transcription | |
|
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| Call Parking | |
|
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| Group Paging | |
|
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| Intercom | |
|
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| Call Notify | |
|
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| Call Queuing | |
|
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| Voicemail Drop | |
|
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| Call Recording | |
|
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| Call Monitoring | |
|
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| Call Whispering | |
|
Meetings |
Professional |
Premium |
Ultimate |
|---|---|---|---|
| Audio Conference Bridge | 1 per Account | 1 per User | 1 per User |
| Unlimited video calling (peer-to-peer) | |
|
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| HD video calling | |
|
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| Unlimited Video Meetings | up to 20 participants | up to 100 participants | up to 100 participants |
| Dedicated Video Conference Bridge | 1 per Account | 1 per User | 1 per User |
Quality Assurance |
Professional |
Premium |
Ultimate |
|---|---|---|---|
| Dynamic templates | |
|
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| Custom Questions and scoring | |
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| QA analytics | |
|
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| Real-time scoring | |
|
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| Unlimited templates | |
Analytics & Reporting |
Professional |
Premium |
Ultimate |
|---|---|---|---|
| Real-Time Reports | |
|
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| Call log reports | |
|
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| Voice Analytics | |
|
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| Graphical Call Flow | |
|
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| User and team performance | |
|
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| Custom reports | |
|
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| Advanced Queue Analytics | |
|
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| Quality Assurance Analytics | |
|
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| Multi-Project Conference Reporting | |
System Administration |
Professional |
Premium |
Ultimate |
|---|---|---|---|
| Admin Portal | |
|
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| User portal | |
|
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| Dashboard | |
|
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| Real-time system status alerts | |
|
|
Integrations |
Professional |
Premium |
Ultimate |
|---|---|---|---|
| MS Outlook | |
|
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| Google Contacts | |
|
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| Microsoft Teams SBC | See Details | See Details | See Details |
| MS Teams Direct Routing | |
|
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| Salesforce | |
||
| Microsoft Dynamics | |
||
| Pipedrive | |
||
| Zoho | |
||
| Zendesk | |
||
| LDAP Corporate Directory | |
SMS Survey |
Professional |
Premium |
Ultimate |
|---|---|---|---|
| Mobile-enabled | |
||
| Survey templates | |
||
| Branding and customization | |
||
| Survey short links | |
||
| Email notifications | |
||
| Survey Analytics | |
||
| Question skip logic | |
||
| Survey scheduling | |
||
| Spam protection | |
||
| Custom landing pages | |
Phones |
Professional |
Premium |
Ultimate |
|---|---|---|---|
| Bring your own device (BYOD) | |
|
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| Phone rental options | |
|
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| Desk Phone | |
|
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| Conference phone | |
|
|
Support |
Professional |
Premium |
Ultimate |
|---|---|---|---|
| Email support | 24/7 | 24/7 | 24/7 |
| Chat support | 24/7 | 24/7 | 24/7 |
| Phone support | 24/7 | 24/7 | 24/7 |
| Real-time system status alerts | |
|
|
| Professional Implementation | |
|
|
| Multi-site support | |
|
|
Feature Summary |
SBC Only |
SBC + Calling Plan* |
|---|---|---|
| Unlimited Minutes US and Canada | |
|
| 99.999% Uptime SLA on Calling | |
|
| 24/7 Live Managed Service & Support | |
|
| Hosted on ULTATEL or Public Cloud** | |
|
| 99.999% Uptime SLA on the SBC | |
|
| Certified Direct Routing | |
|
| Auto Attendants | |
|
| Bridge TDM and IP Peering Migrations | |
|
| Busy on Busy | |
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| Call Admission Control (CAC) | |
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| Call Escalation | |
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| Call Park Park | |
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| Call Quality | |
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| Call Queuing | |
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| Caller ID Masking | |
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| Calling Transfers and Handling | |
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| Click to call | |
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| Custom Contact Groups | |
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| Custom Ring Tones | |
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| Dial Pad in Teams | |
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| Dial Plans | |
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| Direct Routing dashboard | |
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| Do not Disturb and Breakthrough | |
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| Dynamic Emergency Calling/E911 | |
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| Enhanced Security Encryption | |
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| Extension Dialing | |
|
| Feature Notes | |
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| Free Number Porting | |
|
| Full Delegation Support | |
|
| Full-function Native SBC | |
|
| Greeting | |
|
| IVR Menus | |
|
| Location-Based Routing | |
|
| Media Bypass (Financial, Government) | Upon Request | Upon Request |
| Media Transcoding | |
|
| Microsoft SBC Updates, as Required | |
|
| Out of Office support (Scheduling) | |
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| Routing Rules | |
|
| Screen Sharing from chat | |
|
| Secure Calling between Tenants | |
|
| Shared Line Appearance | |
|
| Simultaneous/Group Ringing | |
|
| SIP-Message Manipulation (SMM) | |
|
| Speed Dial | |
|
| Three-way PSTN calls | |
|
| TLS/SRTP High-Performance Firewalls | |
|
| TTY Support | |
|
| Transcribed Voicemail to Email | |
|
| Works with Desktop, Soft phone or Mobile | |
|
| Web Management Portal | |
|
| Load Balancing | Available | Available |
| Burstability – Up to 3 Additional Concurrent | Available | Available |
| Redundant SBC | Available | Available |
| Free Toll-Free Number* | |
|
| International Inbound Numbers (80+ Countries) | |
|
| International Outbound Per Minute | See Here |
 Feature Summary |  Contact |  Plus* |  Ultimate |
|---|---|---|---|
| Fully-Managed Cloud PBX | | | |
| 24/7 Live Customer Support | Phone & Email | Phone & Email | Phone & Email |
| Unlimited Calling for US & Canada | | | |
| Keep Existing Number – Free porting | Up to 20 | Up to 50 | Up to 100 |
| Video Conferencing | Up to 100 | Up to 100 | Up to 100 |
| Video Conference Bridges | 1 Per Acct | 1 Per Acct | 1 Per Acct |
| Transcribed Voicemail to Email | | | |
| Voice, SMS & Fax on the same phone number | | | |
| Auto Attendants | | | |
| IVR Menus | | | |
| Unlimited Internet Faxing | | | |
| Call Presence | | | |
| Customized music on Hold | | | |
| HD Voice | | | |
| Works with Desktop, Softphone or Mobile App | | | |
| Graphical Call Flow | | | |
| Audio Conferencing | | | |
| Unlimited Ring Groups | | | |
| Call Forwarding, Caller ID, Call Waiting | | | |
| Call Parking | | | |
| Group Paging | | | |
| Intercom | | | |
| Greetings | | | |
| Call Blocking | | | |
| Call Notify | | | |
| Advanced Call Analytics and Reporting | | | |
| Web Management Portal | | | |
| Call Queuing | | | |
| Call Recording | | | |
| Call Monitoring | | | |
| Call Whispering | | | |
| Advanced Queuing Features | | | |
| Skills Based Routing | | | |
| Microsoft Teams SBC | See Details | See Details | See Details |
| Toll Free Number* | Free | Free | Free |
| Toll Free Minutes* ($0.03 per minute over) | $0.03 | $0.03 | $0.03 |
| Advanced IVR Features | | | |
| Voicemail Notification New | Â | | |
| Voicemail Drop New | Â | | |
| Advanced Queue Analytics & Reporting | Â | | |
| Quality Assurance Module | Â | | |
| Customized Call Scoring Templates | Â | | |
| Quality Assurance Analytics | Â | | |
| SMS Messaging platform | Â | | |
| Salesforce Integration | Â | Â | |
| Microsoft Dynamics Integration | Â | Â | |
| Pipedrive Integration | Â | Â | |
| Zoho Integration | Â | Â | |
| Zendesk Integration | Â | Â | |
| Customized Reports | Â | Â | |
| LDAP Corporate Directory | Â | Â | |
| Multi-Project Conference Service | Â | Â | |
| Queue Callback | Â | Â | |
Prices do not include any applicable state and federal taxes and fees. This is not intended to list all possible configurations, features, or pricing; please see a ULTATEL representative and written proposal.
Say goodbye to the limitations of your old phone system and welcome cloud VoIP technology.
Copyright 2024 ULTATEL, LLC | All Rights Reserved
Trusted by Companies of All Sizes.
Trusted by Companies of All Sizes.
Trusted by Companies of All Sizes.
Trusted by Companies of All Sizes.
Trusted by Companies of All Sizes.
