Your phone system integrates with your Zendesk CRM.

Integrate your phone system with Zendesk CRM to enhance workflow and productivity.

Integrating Zendesk with your Ultatel account

Ultatel for Zendesk requires no app to install upon integration. Once it’s been activated, Ultatel will appear on your Zendesk account, allowing you to call contacts, customers, or leads within Zendesk.

Zendesk integration benefits

Contact center functionality

Contact Center Functionality allows users to experience communication processes with one common goal: to improve customer experience.

Personalized & quick response

Zendesk highlights innovation in ensuring excellent customer experience with a personalized and quick response by being available 24/7.

Real-time data synchronization

Zendesk VoIP integration ensures real-time data synchronization, which means that all data are gathered and coordinated simultaneously.

Centralized communication

Zendesk integration allows users to access from anywhere around the world on both Windows and Mac using a browser of your choice.

routing

Call tracking

Zendesk aims to monitor any communication happening in an organization to provide workflow efficiency, productivity, and security.

Zendesk integration features

No special software to install.

Ease of access. Use Ultatel for Zendesk CRM on both Windows and Mac with any popular browser, from any location with an Internet connection.

Click on the call icon within Zendesk to start a call, saving time and eliminating misdials.

Multiple-browser tabs enable simultaneous interactions, increasing productivity.

Real-time call logs are saved to the corresponding Zendesk CRM record.

Easily create new contact records and tickets while on a call.

Zendesk integration FAQs

ULTATEL’s cloud effortlessly connects all remote locations and existing company offices, local or international. The system adapts to accommodate the continuous growth of the company. Since there aren’t long-term commitments, you don’t have to concern yourself with massive fixed costs.
A cloud contact center is a critical player in any enterprise. All calls, either inbound or outbound, are managed by the cloud contact center. Furthermore, interactions can also be done through social media, voice, and email. All of which are accessible remotely.
Yes, but it’s not that different from onboarding agents face-to-face. ULTATEL creates a collaborative ambiance to promote an enjoyable and fruitful onboarding experience for your new team members. Don’t forget to include face-to-face screen time using ULTATEL’s video conferencing features to establish rapport. Avoid overloading agents at the outset and request feedback to see which avenues you can work on.
It depends on your needs and the pricing plan you choose. ULTATEL’s Contact Center Solutions can cater to 1 to 999 users.
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#1 Rated in Business Phone System Overall Value and Customer Support

We’re honored to be ranked #1 in Overall Value and Customer Support by the buyer communities on Capterra and GetApp.

ULTATEL is the only provider that achieved a perfect 100 score on Customer Support from the buyer communities on Capterra and GettApp.

Capterra is the world’s leading business software reviews and selection platform; GetApp advise tech-savvy business professionals to help them find the software and apps that best meet their needs.
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#1 Rated in Contact Center Overall Value and Customer Support

We’re honored to be Ranked #1 in Overall Value and Customer Support by the buyer community on Software Advice. ULTATEL is the only provider that achieved a perfect 100 score on Customer Support from the buyer community on Software Advice. Software Advice has helped over 800,000 businesses select software with live, one-on-one tailored support with software and industry experts.
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G2 Best support 2024
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“We absolutely love the reliability of service and the responsiveness of the team”
Nicole Sithithavorn, Remodel USA
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G2 Best support 2024
G2 High performer Spring 2024
Software advice front runners 2024
GetApp Category Leaders 2024
“We absolutely love the reliability of service and the responsiveness of the team”
Nicole Sithithavorn, Remodel USA
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Trusted by Companies of All Sizes.

G2 Best support 2024
G2 High performer Spring 2024
Software advice front runners 2024
GetApp Category Leaders 2024
“We absolutely love the reliability of service and the responsiveness of the team”
Nicole Sithithavorn, Remodel USA
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Award-Winning
Unified Communication Platform

Trusted by Companies of All Sizes.

G2 Best support 2024
G2 High performer Spring 2024
Software advice front runners 2024
GetApp Category Leaders 2024
“We absolutely love the reliability of service and the responsiveness of the team”
Nicole Sithithavorn, Remodel USA